Table of Contents
- What is BugHerd?
- Features
- Pricing
- Why look for BugHerd alternatives?
- Lack of customization
- Lack of integration
- Lack of user-friendliness
- Criteria to consider with BugHerd alternatives
- Feature set
- Adaptability
- Cost
- 6 Best BugHerd alternatives
- 1. Bugpilot
- Features
- Pricing
- All plans include the bug-tracking widget, but you’ll need to upgrade for automatic bug detection, additional users, and additional workspaces. We offer a 60-day money-back guarantee so that you can try Bugpilot out risk-free!
- Pros and cons
- Ratings
- 2. Zoho BugTracker
- Features
- Pricing
- Pros and Cons
- Ratings
- 3. Marker.io
- Features
- Pricing
- Pros and Cons
- Ratings
- 4. Disbug
- Features
- Pricing
- Pros and Cons
- Ratings
- 5. Backlog
- Features
- Pricing
- Pros and Cons
- Ratings
- 6. Wrike
- Features
- Pricing
- Pros and Cons
- Ratings
- Conclusion
Do not index
Do not index
BugHerd's user base spans 10,000 companies, 350,000 users, and 172 countries. But the quickly evolving demands of the tech industry mean many companies are searching for more flexible, effective, and cost-effective alternatives.
If you’re one of those companies, you’re in the right place.
In this Bugpilot guide, we’ll delve into BugHerd alternatives that cater to specific needs. By staying informed about evolving bug-tracking tools, you can make strategic choices that enhance bug management and collaboration, propelling your endeavors to success.
Let’s get started.
What is BugHerd?
BugHerd is a bug-tracking and visual feedback software that helps developers, designers, and project managers collect, organize, and act on website feedback. This tool allows users to report website bugs by clicking on the element and adding a comment.
The feedback is then sent to a task management board, where users can see screenshots, browser, OS, and CSS selector information.
Features
- Users can collect, manage, and action website feedback from one location.
- It lets users pin feedback directly to the website elements with a simple point-and-click, making it easy for clients and team members to use.
- It captures a screenshot or a screen recording of the feedback, along with technical information such as browser, operating system, and CSS selector.
- It sends the feedback to a task management board, where users can see, sort, filter, assign, and comment on the tasks.
- It integrates with popular tools like Slack, GitHub, Jira, Zapier, and more.
- It supports unlimited guests and projects, allowing users to invite clients and stakeholders as needed and create as many or as few projects as they want.
- It offers version control-sync, which lets developers update bug information quickly from commit log messages using GitHub, GitLab, or BitBucket.
- It provides a user dashboard where members in BugHerd can see their own tasks and comments in a personalized view.
- It enables public feedback, which allows users to gather ongoing feedback from customers on their live site.
Pricing
BugHerd offers a wide range of plans.
Standard ($33/mo) includes five user seats and offers most core features. Studio ($58/mo) includes ten user seats and adds video report functionality. Premium ($108/mo) includes 25 user seats, removes BugHerd’s branding, and gives guests some useful abilities. Deluxe ($191/mo) offers 50 user seats and higher storage limits.
There’s also a customizable Enterprise plan.
Why look for BugHerd alternatives?
Lack of customization
Some BugHerd users have encountered issues with the product’s customization options.
Many of these users are looking for greater control over the appearance of the feedback widget and the ability to incorporate custom fields within the feedback form. Alternative bug-tracking solutions offer a chance to meet these unique customization needs, aligning the platform with diverse organizational aesthetics and data collection requirements.
Lack of integration
BugHerd’s limited integrations with issue-tracking tools and project managers can frustrate users attempting to build an interconnected bug-tracking workflow.
Alternatives present opportunities to bridge these integration gaps, automating data flow and fostering a more interconnected work environment.
Lack of user-friendliness
Some users find BugHerd tricky for both technical and non-technical customers to navigate.
Exploring alternatives offers the prospect of adopting more intuitive, user-friendly feedback tools that enhance client engagement and minimize the learning curve.
Criteria to consider with BugHerd alternatives
Feature set
Your bug tracking and feedback requirements may vary, so ensure the alternative you choose offers the right feature set for your organization. For instance, Bugpilot's comprehensive feature suite caters to startups, SaaS companies, web agencies, and non-technical individuals.
Bugpilot can detect various issues, such as JavaScript errors, failed network requests, rage clicks, error clicks, and other critical user experience (UX) issues. Additionally, each bug report Bugpilot generates includes a comprehensive set of information, including screen recording, console logs, storage, cookies, browser details, user information, device information, and more.
Moreover, Bugpilot provides a user-friendly bug-reporting widget that allows users to easily record their screens and report actionable bugs without requiring additional tools.
Adaptability
Adaptability is an essential trait for great bug reporting and development tools. You need to be able to capture bugs in different contexts and from users with varying degrees of technical skill.
Marker.io is an excellent example of adaptability in action. With just a few clicks, you can use the tool to capture visual feedback from web pages and integrate it with existing project management tools like Trello, Asana, and Jira.
Cost
While seeking a suitable alternative, cost considerations cannot be overlooked.
A notable example is Backlog, which offers a free plan, making it an attractive choice for startups and cost-conscious entities. However, remember to assess the pricing structures in detail to understand their scalability as your organization grows.
6 Best BugHerd alternatives
- Bugpilot: Best for those who prioritize uninterrupted development time and user frustration monitoring
- Zoho BugTracker: Best for comprehensive bug-tracking
- Marker.io: Best for visual markups and screen captures
- Disbug: Best for bug reporting and debugging process
- Backlog: Best for project management
- Wrike: Best for team collaboration
1. Bugpilot
Bugpilot is a bug monitoring platform that helps teams identify and fix critical user-facing bugs. It provides detailed bug reports and alerts for critical issues and allows users to report bugs easily.
Bugpilot automatically collects screen recordings, frontend errors, and other relevant information to help teams understand and reproduce bugs. It integrates with popular apps like Slack, Jira, and Linear, reducing interruptions and improving efficiency.
Bugpilot is available in multiple languages and offers a free plan to get started.
Features
- Dev time without interruptions: Find and fix bugs without meetings or interruptions.
- User-Frustration Monitoring: Detect critical UX issues like JavaScript errors and rage clicks.
- Technical Bug Reports: Get detailed bug reports with screen recordings, logs, and more.
- Bug Reporting Widget: Users can easily report bugs with screen recordings.
- Session Replays: Watch user sessions to see what happened before and after a problem.
- AI-assisted Troubleshooting: AI highlights root causes and identifies errors.
- Bug Tracker: Kanban Board for managing critical bugs.
- Help Desk Integration: Access bug reports from support tools like Intercom.
- Fix Bugs as a Team: Assign owners and collaborate in a dedicated chat.
- Multiple Workspaces: Separate projects and invite team members.
- Keep Users in the Loop: Communicate bug status to customers with AI-generated emails.
- Privacy First: Data encryption, blurred sensitive information, GDPR compliance.
- Bug Inbox: Unified view of possible bugs and their impact.
Pricing
Bugpilot offers three pricing plans—Better-Than-Nothing (free), Pay As You Grow ($10/month), and Business ($240/month).
All plans include the bug-tracking widget, but you’ll need to upgrade for automatic bug detection, additional users, and additional workspaces. We offer a 60-day money-back guarantee so that you can try Bugpilot out risk-free!
Pros and cons
Pros
- The AI-powered platform helps identify, prioritize, and fix user-facing bugs
- Automatically scans code for errors and generates AI-corrected code for bug fixes
- Provides comprehensive bug reports with screen recordings and step-by-step replication
- Automatically detects common user issues like ad blockers and slow networks
- Integrates with popular tools like Crisp, Jira, Slack, and Notion
- GDPR-compliant and offers comprehensive data controls and privacy settings
- Offers lifetime access to all future Team Plan updates
- Money-back guarantee
Cons
- Free plan has limited access to specific data components like local data, session storage data, and cookie data
Ratings
Bugpilot is rated 4.2/5 with four reviews on Capterra.
2. Zoho BugTracker
Zoho BugTracker is a cloud-based bug-tracking tool that helps you manage and track bugs in your software development projects. This tool lets you easily record bugs, track their status, and generate reports. It also integrates seamlessly with other Zoho apps and third-party applications to ensure smooth workflow.
Zoho BugTracker aims to help you deliver issue-free software by providing a simple and efficient bug-tracking system.
Features
- Record bugs quickly with details like severity and due date, assign them to users, and add followers.
- Customize settings to trigger updates, email notifications and integrate with third-party applications based on pre-set rules. Automate SLAs.
- Tailor BugTracker’s UI by customizing bug status and fields. Set workflows and link-related bugs.
- Start discussions, share ideas, and collaborate with interactive forums and news feeds.
- Log billable and non-billable hours with the Timesheets feature. Automate invoice generation and expense reporting with Zoho Invoice integration.
- Create, upload, and store different file types in one place for easy team collaboration.
- Give development teams their own space, assign user roles, and set privileges. Administrators have total control and visibility over projects.
- BugTracker integrates with GitHub, Bitbucket, and other applications.
Pricing
Zoho BugTracker offers three pricing plans: Free, Standard, and Premium.
The Free plan includes three users and two projects, while the Standard and Premium plans provide more users, projects, and additional features like bug reports, time tracking, and customizations. Prices range from free to $8/user/month for the Premium plan, billed annually.
Pros and Cons
Pros:
- Easy to use and intuitive interface
- Good reporting capabilities
- Flexible SLA and business rules customization
- Great customer support
Cons:
- Some users find the software difficult to set up initially
- Limited customization options for bug status, severity, and classification
- Steep cost for the software
Ratings
Zoho BugTracker is rated 4.7/5 with 166 reviews on Capterra.
3. Marker.io
Marker.io is a website that offers a platform for collecting live website feedback from teams, clients, and users.
It provides features such as annotations, bug reporting, session replay, communication tools like comments and attachments, and integrations with popular development tools.
Marker.io is designed for digital agencies, QA testers, designers, product managers, and developers. It aims to streamline the feedback collection process and improve collaboration between stakeholders.
Features
- Feedback widget for reporting issues on websites
- Website annotations for visual markups and screen capture
- Customizability with custom colors and branding
- Easy installation on responsive websites and modern browsers
- Bug reporting with technical data automatically added to favorite tools
- Session replay to watch what clients did before submitting feedback
- Console recording of client-side errors and logs
- Network logs for bugs reported via the widget
- Environment data automatically added to issues (browser, OS, webpage, screen size)
- JavaScript SDK for controlling the widget and passing custom metadata
- Collaboration with clients through client communication and guest portal
- Browser extensions for 1-click install and feedback on any website
- Integration with popular tools like Jira, Trello, Asana, GitHub, and more
Pricing
Marker.io offers three pricing plans—Starter, Team, and Company.
The Starter plan costs $39/month and includes three members, unlimited reporters, and features such as screenshots & annotations. The Team and Company plans offer more members, advanced developer tools, integrations with popular project management tools, and priority support, with prices starting at $99/month and $259/month, respectively.
Pros and Cons
Pros
- Easy bug reporting with a screen grab, overlay text, and arrows
- Integration with Jira for bug reporting
- Ease of capturing screenshots and adding annotations
- GitHub integration
- Intuitive and easy to use
Cons
- Some drawing tools may not behave properly
- Text tool sometimes causes the cursor to appear in the wrong place
- Can’t sync comments through integrations
- Integration setup is not available at the company level, leaving it up to each user
- Lacks workflow sophistication and open-ended integration with backend systems
Ratings
Marker.io is rated 4.8/5 with 55 reviews on Capterra.
4. Disbug
Disbug is a bug reporting tool that helps development teams report and fix bugs faster. It offers screen recording, screenshots, console logs, network logs, and user event capture.
With Disbug’s Chrome extension, bugs can be easily captured and uploaded to project management tools with just one click. The tool also allows for clear visualization of bugs, making it easier for QA teams to explain and narrate problems to developers.
Additionally, Disbug offers seamless integration with various project management and issue-tracking tools.
Features
- Capture bugs with screen recording, screenshots, console logs, network logs, and user events
- Upload bug reports to project management tools with a single click
- Reduce friction between development and QA teams
- Provide a visual explanation and narration of bugs for QA
- Capture the complete session context for developers to understand what went wrong
- Edit live websites for pixel-perfect design feedback
- Seamless integration with pre-configured issue trackers
- Save time and money for web development teams
- Streamline work between development, QA, and project management teams
- Get feedback from end-users using in-app widgets
- Reduce the number of steps in bug reporting
- Secure data encryption for screenshots, recordings, and logs
Pricing
Disbug offers four pricing plans—Startup, Business, Agency, and Enterprise.
The plans range from $33 per month for the Startup plan to a custom pricing option for the Enterprise plan. Each plan includes features like unlimited bug reports, a certain number of users, complete projects, UI review, and all integrations.
Pros and Cons
Pros
- Great bug reporting tool with features like screencast and technical logs
- Helps streamline the bug reporting process
- Integration with other tools
- Positive reviews from the community
Cons
- No recent reviews available to assess current user experiences
- Limited information on pricing and plans
Ratings
Disbug is currently unrated.
5. Backlog
Backlog is a project management software that helps teams organize and track their work. It includes features such as bug tracking, code management, version control, and more.
Backlog’s bug-tracking feature allows you to integrate your bug-fixing workflow within the end-to-end development of your products. It helps you track and resolve bugs seamlessly by providing a dedicated space to manage and monitor all the bugs in your projects.
Features
- Integrate bug-fixing workflow to track bugs seamlessly throughout the development process.
- It automatically reflects each pull request made in the Git repositories.
- Stay updated with real-time notifications on merges, builds, and other updates related to bug fixing.
- Enhance collaboration among team members by having a centralized bug tracking and resolution platform.
- Quickly identify and resolve bugs by having all the necessary information in one place.
- Backlog’s integration with Git repositories allows for effective version control and management of bug fixes.
Pricing
Backlog offers a range of pricing plans to accommodate different team sizes and project needs.
The plans start with a free option for small projects with up to 10 users and go up to an Enterprise plan for larger companies that provides unlimited users and projects, along with additional features and dedicated support.
The Starter plan ($35/month) is a good option for growing teams with support for up to 30 users and access to core features.
Pros and Cons
Pros
- Easy setup
- Competitive prices
- Well-suited for programming projects
Cons
- Lacks some features and integration options
- UI could be improved
- Light on reports
Ratings
Backlog is rated 4.5/5 with 119 reviews on Capterra.
6. Wrike
Wrike is a project management software that offers bug tracking as one of its features.
This feature allows teams to monitor, log, and address programming issues. Developers can take action quickly, improving performance and enhancing user experience.
Features
- Set up a custom request form with all the essential fields to process bug and issue reports.
- Custom requests automatically become tasks that can be prioritized and assigned to teammates.
- Task hierarchies allow users to add subtasks to any parent task, enabling teams to bake in essential processes like testing easily.
Pricing
Wrike offers a range of pricing plans to accommodate teams of different sizes and requirements.
The plans start with a Free plan that includes basic task management features. Then there are paid plans such as Team ($9.80/user/month), Business ($24.80/user/month), Enterprise (custom), and Pinnacle (custom), offering additional features like custom workflows, resource management, and advanced reporting.
Pros and Cons
Pros
- Packed with functionality and good collaboration tools
- Excellent task management
- Helps improve project progress and workflow
- Provides cross-team visibility
- Customizable and adaptable to different needs
- Powerful reporting and analytics capabilities
- Intuitive and user-friendly interface
Cons
- Poor customer support and service
- Need for better documentation and help articles
- Occasional system slowdowns and syncing issues
- Limited customization options for colors and themes
- Pricing structure for added seats can be frustrating
- Initial learning curve for setting up projects and tasks
Ratings
Wrike is rated 4.3/5 with 2,445 reviews on Capterra.
Conclusion
BugHerd is a popular tool with many great features under the hood. But in a world where every business has different needs, it may not have the tools, functionality, or price point you want.
The key takeaways are clear—customization, integration, and user-friendliness are paramount when seeking bug-tracking alternatives.
At Bugpilot, we’ve built a faster solution for getting to the bottom of user-facing bugs. We offer an easy-to-use platform designed for collaboration and pinpoint accuracy, making identifying and fixing bugs quickly easier. With user monitoring, detailed bug reports, session replays, and more, your team has all the tools they need to build better experiences.
Get started with a free account and see for yourself.